All for Customers — More than a promise
Sany’s business philosophy is and always remains “Helping customers to succeed.” We commit ourselves and our resources to the development of the construction industry by establishing strategic cooperation with global agents and customers.
Apart from supplying only the best quality products, we also have available our technical and management solutions. Our service teams – including global agents, overseas subsidiaries and China headquarters – are always ready to provide expertise to you.
● Sany 15 overseas parts centers worldwide form our network of logistical supplying with parts agents.
● Multi-mode transportation with 5-hour response time for in-time parts delivery.
● Sany’s Global Customer Portal (GCP) System offers you online parts query, purchase and dynamic management. Please register http://gcp.sany.com.cn for more details.
● 24 / 7 service of the Changsha headquarters call center provides customized technical advice and complaint handling.
● The technical support teams of the agent and Sany branches are available 24 hours a day, year-round to help you at the job site.
● CSM (Customer Service Management) system, designed to monitor the service information end-to-end, continuously monitors all of your Sany working equipment.
We tailor complete and valuable training programs to every client, combining theoretical knowledge and field operation, maintenance in perfect.
● Service training on jobsite
● Local training by oversea branches & agents
● Training at Sany College (China Headquarters)